Refund policy

Returns & Refunds

We want you to be happy with your Council Estate Tat order. This policy is in addition to your statutory rights under UK consumer law.

Changing your mind

If you purchase an eligible item online, you can tell us that you wish to cancel your order within 14 days of receiving it.

After notifying us, you have a further 14 days to return the item.

Returned items should be unworn and in substantially the same condition in which they were received. You may inspect and try on clothing as you would in a shop.

Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it.

Once your return has been received, we will issue any refund due within 14 days. Where required by law, your original standard delivery charge will also be refunded. Additional charges for an upgraded or express delivery service are not refundable beyond the cost of our standard delivery option.

Personalised products

Products made specifically to your individual specifications or clearly personalised for you may not qualify for the standard change-of-mind cancellation right. This does not affect your rights if the product is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible.

Please include your order number, a description of the problem and, where possible, clear photographs showing the issue. This helps us resolve the problem quickly.

Depending on the circumstances, we will arrange an appropriate remedy such as a replacement or refund in accordance with your statutory rights.

Wrong size ordered

Please check the size guide carefully before ordering. If you accidentally order the wrong size, contact us and we will explain the return options available to you.

How to request a return

Contact us at:

[CUSTOMER SERVICE EMAIL]

Please include your name and order number. We will provide return instructions. Please do not send an item to the manufacturer's or fulfilment partner's address without contacting us first.

Nothing in this policy limits or excludes any rights you have under UK consumer law